Customer Satisfaction Survey - Results I would like to extend a big thank you to all those who completed our recent Customer Satisfaction Survey. The winner of the 'iPod touch' chose to remain anonymous. The results of the survey can be seen below. Best regards John John Morcom, Managing Director Very satisfied 63% Satisfied 38% Neither satisfied or dissatisfied 0% dissatisfied 0% Very dissatisfied 0% Very satisfied 26% Satisfied 57% Neutral 13% dissatisfied 4% Very dissatisfied 0% Very satisfied 57% Satisfied 29% Neutral 14% dissatisfied 0% Very dissatisfied 0% Very satisfied 50% Satisfied 45% Neutral 5% dissatisfied 0% Very dissatisfied 0% Very satisfied 42% Satisfied 54% Neutral 4% dissatisfied 0% Very dissatisfied 0% Very satisfied 43% Satisfied 57% Neutral 0% dissatisfied 0% Very dissatisfied 0% Very satisfied 60% Satisfied 35% Neutral 5% dissatisfied 0% Very dissatisfied 0% Very satisfied 45% Satisfied 55% Neutral 0% dissatisfied 0% Very dissatisfied 0% Definitely 70% Probably 30% Neutral 0% Probably not 0% Definitely not 0% Definitely 63% Probably 38% Neutral 0% Probably not 0% Definitely not 0%

Instro Precision Limited. Registered Offices: Instro Precision Limited, 15 Hornet Close, Pysons Road Ind Est, Broadstairs, Kent, CT10 2YD, UK. Registered in England number 79472. www.instro.com